Privacy Policy
Effective Date: 10/2/2026
EastJump Australia (“we”, “our”, or “us”) is committed to protecting your privacy when you visit and interact with our website at www.eastjump.com.au (the “Site”) and use our products and services.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with applicable Australian privacy principles and data protection laws.
1. Personal Information We Collect
We collect personal information that is reasonably necessary for us to operate our business, provide products and services, and communicate with our customers.
The types of personal information we may collect include:
Name, email address, phone number, and postal address.
Billing and delivery information related to your order.
Order history and enquiry details.
Payment method information processed by third-party payment providers.
Anonymous website usage data collected through cookies and analytics tools.
We do not store full credit card numbers, bank account details, or other sensitive financial information on our servers.
2. How We Collect Personal Information
We may collect personal information when you:
Place an order or create an account on our website.
Submit an enquiry or contact us by email, phone, or online form.
Interact with our website through cookies or analytics technologies.
3. How We Use Personal Information
We use personal information for purposes including:
Processing and fulfilling orders.
Arranging delivery and providing after-sales support.
Responding to enquiries, returns, and warranty requests.
Improving our website, products, and customer experience.
Sending promotional or informational communications where consent has been provided.
You may opt out of marketing communications at any time.
4. Disclosure of Personal Information
We may disclose personal information to third parties where necessary to operate our business, including:
Payment processors and financial service providers.
Shipping and logistics partners.
IT and website service providers.
Legal or regulatory authorities where required by law.
All third parties are required to handle personal information in accordance with applicable privacy laws.
5. Cookies and Analytics
Our website uses cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience.
You may disable cookies through your browser settings; however, this may affect certain features of the website.
6. Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. While we implement appropriate safeguards, no method of online transmission is completely secure.
7. Retention of Information
Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected or as required by law.
8. Access and Correction
In accordance with the Privacy Act 1988 (Australia), you may request access to or correction of the personal information we hold about you. Requests can be made using the contact details below.
9. Contact Information
If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact:
EastJump Australia： www.eastjump.com.au