FAQ

General Information

Q: Where are you located?
A: We are a professional manufacturer of commercial inflatable products, supplying rental businesses, schools, and event companies worldwide, including Australia. We work directly with customers without middlemen.

Q: Do you have a distributor in Australia?
A: No. We do not work with local distributors. All products are supplied directly from our factory, which helps keep pricing competitive for Australian rental businesses.

Q: Are your inflatables suitable for commercial rental use?
A: Yes. All our inflatables are commercial-grade, designed for frequent use, outdoor operation, and rental business requirements.

Q: Are your inflatables suitable for schools and events?
A: Yes. Our inflatables are commonly used for schools, councils, family events, and commercial hire, provided they are operated according to local safety guidelines.

Q: Do you have customer references?
A: Yes. We have supplied commercial inflatables to many customers worldwide. References and real-use photos can be provided upon request.

Production & Shipping

Q: What is the production time and delivery time?
A: Production time is usually 15–45 days, depending on the order and product type.
Shipping time to Australia varies by method and location and will be confirmed before dispatch.

Q: Do you ship to all areas in Australia?
A: Yes. We ship to all major cities and regional areas across Australia.

Q: Are shipping costs included in the product price?
A: Shipping costs are calculated separately based on product size, weight, and destination. We provide an estimated total cost in advance.

Q: Do I need to pay import duties or port charges?
A: Buyers are responsible for import duties, GST, and local port or handling charges, if applicable. The shipping agent will advise these costs before delivery.

Q: Will you help with shipping arrangements?
A: Yes. We can assist with sea freight or other suitable shipping options and provide guidance throughout the process.

Product & Safety

Q: What materials are used?
A: Our inflatables are made from commercial-grade PVC, with reinforced stitching and heavy-duty anchor points for durability and safety.

Q: Is a blower included?
A: Yes. A commercial blower suitable for Australian power standards is included unless otherwise stated.

Q: Can the inflatables be used outdoors?
A: Yes. All commercial inflatables are designed for outdoor use with proper anchoring. Weather conditions must always be considered.

Q: Can inflatables be used on concrete or grass?
A: Yes. They can be used on grass, concrete, or artificial turf. A ground sheet is recommended for hard surfaces.

Custom Orders & After-Sales

Q: Can I add my logo or customise colours?
A: Yes. We offer custom colours, logos, and designs, ideal for rental business branding.

Q: Do you offer bulk or wholesale pricing?
A: Yes. We support rental companies, schools, and event businesses with bulk and OEM orders.

Q: Do your inflatables come with a warranty?
A: Yes. All products come with a warranty covering manufacturing defects under normal commercial use.

Q: What if the inflatable needs repair?
A: Commercial inflatables are designed to be repairable. Minor repairs can usually be done easily, and we provide maintenance guidance.